Help Center - Trouble Shooting

If you get stuck while using SituationHub, this section should solve your problem. Per our terms of use, you can call for assistance. If the problem is our fault, we'll fix it ASAP. If the problem is a user error explained here in the Knowledge Center, you will be charged for tech support.

Loading Issues - The "Dancing Squares"

We often get asked what happens if you get the dreaded spinning wheel or in this case dancing squares. Complicated events do take longer to load, but usually never more than 10 to 20 seconds. If yo...
Where to Find the Directions for SituationHub?

Should you need to refresh your memory on how to use SituationHub, any Company Admin can click on the Admin button within the SituationHub software to read the instructions. This video shows you ho...
Is There a "Back" Button?

No, there is no "back" button when you are using SituationHub to create a statement. Why? Each answer in SituationHub determines what questions you will get asked next. For example, the software ma...

Loading Issues - The "Dancing Squares"

Where to Find the Directions for SituationHub?

Is There a "Back" Button?